Terms & Conditions

1. Company details

Trade name: Studio Fanoos

Legal form: sole proprietorship

Chamber of Commerce (KvK) number: 42041746

VAT number: NL005450360B24

Registered address: Duisburghof 13 (visits not possible)

Email: info@studiofanoos.nl

2. Applicability and description of services

These terms apply to all legal relationships between Studio Fanoos and the client, unless otherwise agreed in writing. Web development is understood to mean: designing, building, testing, delivering and maintaining websites, web applications, webshops and digital components, including integrations for which Studio Fanoos has been engaged.

3. Quotes and agreements

Quotes are non-binding and valid for 14 days unless stated otherwise. An agreement is formed upon written or digital confirmation. Specifications in the quote (scope, technology, delivery moments) form part of the agreement.

4. Execution and phasing

Studio Fanoos carries out assignments to the best of its knowledge and ability, in agreed phases (for example: assessment, UX/UI, development, testing, launch). Timelines given are indicative unless explicitly agreed as a firm deadline. Changes in scope or priority may affect planning and cost.

5. Client cooperation

The client provides complete and correct input on time: text, images, logos, access credentials (hosting, domain, shop or CMS accounts), API keys where needed, and timely approval of designs and interim deliverables. Delay or incomplete delivery may lead to postponement, rescheduling or billing of waiting time at the applicable hourly rate, if applicable.

6. Third parties, platforms and terms

For services that depend on third parties (for example Shopify, registrars, hosting providers, payment providers, email services or analytics), the general terms and service levels of those parties apply. The client is responsible for its own contracts, billing and compliance with those parties, unless explicitly agreed otherwise. Outages or changes at third parties do not fall under Studio Fanoos's delivery obligation, except in cases of gross negligence.

7. Environments, hosting and domain

Unless otherwise agreed, Studio Fanoos sets up development and production environments in accordance with the quote. Domain registration, DNS management and hosting subscriptions remain at the client's expense and risk, unless Studio Fanoos explicitly manages this and invoices for it separately.

8. Testing, acceptance and warranty

After delivery of a part or the whole, the client gets the opportunity to test against the agreed acceptance criteria. If no substantiated rejection is reported within 14 days, the delivered work is deemed accepted. Studio Fanoos provides a 30-day warranty after acceptance on delivered custom development for defects that demonstrably fall within the agreed scope and specification; this does not cover a warranty on flawless operation of third-party platforms or plug-ins.

9. Changes and additional work

Requests outside the agreed scope are considered additional work and are only carried out after agreement on additional price and/or planning. Even small adjustments ("small tweaks") may be billed as additional work when they have a structural impact or fall outside the original agreement.

10. Maintenance, support and availability

Where the parties have a maintenance or support arrangement (for example 24/7 support), the exact response times, channels and exclusions are set out in a separate agreement or appendix. Support in principle covers technical assistance and agreed changes, not free strategic or design work unless agreed otherwise.

11. Rates, invoicing and payment

All prices are exclusive of VAT unless stated otherwise. Invoices have a payment term of 14 days. Late payment may incur statutory interest and collection costs. For ongoing services, prepayment or periodic invoicing may be agreed.

12. Intellectual property and open source

Unless otherwise agreed in writing, all rights to concepts, designs, custom code, templates and documentation remain the property of Studio Fanoos until full payment for the relevant phase has been received. Open-source libraries and standard third-party components remain subject to their respective licences; the client agrees to respect those licences.

13. Liability

Studio Fanoos is only liable for direct damage resulting from an attributable failure in the performance of the agreement, up to a maximum of the amount invoiced for the relevant assignment in the past 12 months. Any liability for indirect damage, consequential damage, loss of profit, lost revenue or data loss is excluded, except in cases of intent or deliberate recklessness. Studio Fanoos is not liable for SEO results, conversion or ranking unless this is explicitly and measurably agreed.

14. Force majeure

In the event of force majeure, Studio Fanoos is entitled to suspend its obligations or partially dissolve the agreement without being liable for damages.

15. Termination

Either party may terminate the agreement in writing, observing a reasonable notice period of 30 days, unless the nature of the agreement precludes this. Upon termination, work already carried out and costs already incurred remain due. Transfer of access, repositories or environments takes place after settlement of outstanding invoices, unless agreed otherwise.

16. Applicable law

Dutch law applies to all agreements. Disputes are submitted to the competent court in the district where Studio Fanoos is established.